Return and Refund Policy

Orders

In stock items will ship in the no later than the next business day after purchase. Orders of in stock merchandise processed before 2pm central time can be shipped the same day for next day delivery. Made to order and special-order items will ship within 2-6 weeks as specified by the individual item. You will receive a confirmation email of the tracking number once it has been shipped Rushes are available depending on the item. If you have a specific request, please email us prior to placing your order to determine additional rush charges.

Shipping

All Items are shipped Insured UPS Next Day Air with Adult (Over age of 21) Signature required. NYJ Chicago is not liable for lost shipments after delivery and signature confirmation. We are not responsible for delayed packages due to the customer not being available for signature, or due to any unforeseen weather or technical issue within the shipping provider. We may offer local pick-up for packages after a delivery attempt has been made. ID required pickup must match full name and delivery address. Should you need this service, you must contact us at contact@nyjchicago.com

Sales Tax

All orders shipped within Illinois are subject to sales tax. If sales tax is required by your state, it will be calculated at checkout.

Returns

If for any reason you are unhappy with your purchase, you will have 14 days to request an RMA and return for a full refund. All returns must be shipped insured, and signature required at your expense. Any special ordered, custom made products, or clearance items are final sales. Any products that are altered from their original form, including watches being sized, are not eligible for a return. Any signs or wear on products that are returned will be subject to a restocking fee of up to 50% depending on the wear or damage to the item. For in-store purchases, please speak with your sales consultant. Email us at contact@nyjchicago.com, to start a return.

Exchanges

If you need to order a different size or model, please contact us within 14 days to initiate the process. There may be additional charges depending on the nature of the piece. For example, an eternity band that needs to be larger will have to be made with more stones. This only applies to in-stock merchandise. If an item was special ordered and the size needs adjustment, please contact us at contact@nyjchicago.com.

Repairs

Authorized watches are sold with the manufactures warranty of 2- 3 years depending on the manufacturer. We can help with service or you are able to take them to a local authorized dealer for service as well. We provide a 1 year warranty on our preowned watches unless otherwise stated. This is a warranty on the mechanics of the watch and does not include damage or abuse. If you need to make a warranty claim please contact our watch department at watch@nyjchicago.com. We reserve the right to refuse to repair due to damage. All new jewelry comes with a 6 month warranty against manufacturing defects. Local clients may come in for complimentary cleanings and inspections for the life of the piece. Repairs after this period will be subject to charges on an estimate basis. If you have questions about repairs or would like to initiate a repair, please contact us at contact@nyjchicago.com

Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In the event that an item is not returned in its original condition as stated above, there will be a restocking fee.